Privacy and Data Protection Policy

21st July 2017
Privacy and Data Protection Policy image

Privacy and Data Protection Policy

This website is brought to you by Maples Solicitors LLP.  We take the privacy of our website users very seriously.  We ask that you read this Privacy and Data Protection Policy (“the Policy”) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998 Maples Solicitors LLP is the “data controller”.

Please read the Policy carefully.  If you do not agree with the contents of the Policy, do not submit any personal data to us.

Consent

Your use of this website and your submission of any personal data to us, shall constitute your consent to allow us to process your personal data in accordance with the terms of the Policy.

For the purposes of the Policy, personal data means any personal information (including sensitive personal data) that is capable of identifying you.  This information may include your name, address, telephone number, fax number or email address.

Opt-out

If you have submitted your personal data, and later decide that you would like us to discontinue processing your personal data, you can choose to “opt-out”.

To opt-out, please send an electronic mail headed “opt-out” to us at enquires@maplessolicitors.com.

Personal data we may collect about you

Personal data may be requested by us, or voluntarily forwarded by you through one of several electronic mail hypertext links or contact forms present in the content of this website.

We may also obtain sensitive personal data about you and we shall not process this without first obtaining your express written consent.

Use of cookies

When you use this website, we may collect information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you have visited prior to our site.  We do this by placing a “cookie” which is a small file, on your computer’s hard disk.

Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.  We use cookies so that we can improve our website.

The vast majority of web browsers accept cookies.  However you can change your browser settings so that cookies are not accepted.  If you do this, you may lose some of the functionality of this website, for which we shall not be responsible.

Use of personal data

We will use your personal data for one or some of the purposes described below:-

  • To help us identify you and any accounts you hold with us
  • Administration
  • Statistical analysis
  • Customer profiling and analysing your purchasing preferences
  • Marketing our products and services
  • Billing and order fulfilment
  • Customising this website and its content to your particular preferences
  • To notify you of any changes to this website or our services which may affect you
  • Security vetting
  • Improving our services
  • Contacting you by mail, telephone, email, text message or any other reasonable method

Disclosure and use of your personal data by third parties

We will only disclose your personal data to carefully selected third parties and organisations for marketing purposes, if you have opted in to allow us to do so.

We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, or as part of the process of selling one or more of our businesses.

We may also disclose information to legal and debt recovery representatives for debt collection and debt tracing purposes.

We may also disclose personal data if required to do so by law, to protect and defend our rights or property and or to protect the personal safety of other users of the website or the public.

Transfers of data outside of the United Kingdom

Some times we may need to transfer your personal data to countries which do not provide the same level of data protection as in the United Kingdom.  If we do need to make such a transfer then we shall put a contract in place so as to ensure the personal data is adequately protected.

Keeping your data secure

We always take appropriate measures to safeguard your personal data from unauthorised access or improper use.

Whilst we will use reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity or any personal data which are transferred from you or to you via the internet.

Monitoring

We may monitor and record communications with you such as telephone conversations and emails for the purposes of quality assurance and training.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his or her personal data

Your Rights

You have the right, subject to the payment of an administration fee of £10, to request access to personal data which we may process about you.  If you wish to exercise this right you should put this request in writing marked for the attention of the Data Protection Officer.

You have the right to require us to correct any inaccuracies in your data free of charge.  If you wish to exercise this right you should again put your request in writing to our Data Protection Officer with sufficient information to detail the corrective action to be taken.

Our contact details

We welcome your feedback and questions.  If you wish to contact us, please send an email to enquiries@maplessolicitors.com or you can write to us at Maples Solicitors LLP, 23 New Road, Spalding, Lincolnshire PE11 1DH or call us on 01775 722261.

We may change the Policy from time to time.  You should check the Policy occasionally to ensure that you are aware of the most recent version, which will apply each time you access this website


Who Will You Be Entrusting With Your Conveyancing? image

Who Will You Be Entrusting With Your Conveyancing?

WHO WILL YOU BE ENTRUSTING WITH YOUR CONVEYANCING WORK?  THE CHOICE IS YOURS!

Are the selling agents or perhaps the mortgage broker pushing or trying to persuade you to use a particular conveyancing firm? If so, we would strongly recommend that you ask the following pertinent questions so that, armed with all relevant facts, you are better able to make a reasoned decision:-

Why?

Are the agents receiving a kickback or referral payment from the firm concerned? Using a firm in cahoots with an estate agency inevitably leads to a potential conflict of interest. Will such firm be working in your best interests or simply those of the introducer? Here at Maples we pride ourselves on being completely independent and we consider the idea of a referral fee both abhorrent and unethical. We much prefer to obtain our work based on past performance and recommendation.

How Much?

Do not be misled by a seemingly attractive basic figure initially quoted but be sure to enquire about and read the small print for add ons for so called “extras” (such as mortgage costs, preparation of a stamp duty land tax return, telegraphic transfer fees and the like) which suddenly spring up at a later date and only become apparent in the firm’s final statement. Ensure that you are comparing like for like. Here at Maples, we give you a complete and all inclusive rundown of our professional charges and all disbursements at the outset, with no hidden extras.

Where?

Is the firm local or, as is more likely, based in a completely different part of the country? If the latter, then the transaction will, without a doubt, be dealt with by post, phone or email and lack any personal contact. Here at Maples we are fully accessible, like to meet our clients to discuss and advise upon the transaction face to face and share with you the benefit of our wealth of local knowledge and experience.

Who?

Will you actually be aware as to who will be dealing with the matter for you or will you simply be a reference or matter number at the end of a phone in a firm dealing with volume conveyancing? Here at Maples, you will be assigned to your own experienced and dedicated conveyancer who will be responsible for and deal with the transaction for you from beginning to end, with a high level of personal service throughout.

Making a hasty and bad appointment could seriously prejudice or delay your transaction and cost you dearly. Getting honest answers to these four simple questions at the outset could make all the difference.

To discuss any Conveyancing matters please contact either Claire Smith or Anita Zaborniak of our Conveyancing Team or telephone the office 01775 722261.

Read More

Testimonials

Gemma Mayer LLB

"I would highly recommend Maples Solicitors, especially Gemma Mayer, for any conveyancing work. The level of support and professionalism was excellent at all times. I also felt if I needed to ask or clarify anything that it was not an issue. Buying and selling a house is stressful enough, but Gemma helped me through it step by step."

Anita Toal LLB BA

"I think you are brilliant. You can use my comments above. You are efficient, friendly and quite clearly very good at what you do. Mainly you don’t leave people hanging around too long for." "So easy to talk to her and she understood what I wanted. She put me at ease and I cant thank her enough"

Daven Naghen LLB

"I felt the service I got from Maples was excellent and was very honest all through the process. I would recommend Maples as a first class Solicitors group"

Faye Blair LLB

Faye was excellent, sensitive and acted very well to the time constraints we faced. Great service and dealt with compassion at such sad times made the process less painful very professional.

Jamie Dobbs ACILEx

Over the last forty years I have cause to deal with many law firms both in a personal and professional capacity, including some ‘top’ London Companies. In all of those dealings I have never found anyone as proactive and so willing to offer help and advice as Jamie Dobbs. During the last two years Jamie guided my parents through the completion of Lasting Powers of Attorney. Helped myself with the use of the LPA and recently dealing with Probate and Estate Administration following their death.

Mike Pepper MA

This is the second time we have used Mike Pepper at Maples Solicitors in the sale of our house. We cannot praise Mike enough for the highly efficient and professional service that he has provided us with. He is by far the best solicitor we have ever worked with, and the service that he has provided us with has gone far and beyond anything we have ever experienced. We have found the whole process to be a very relaxing experience.

Claire Smith FCILEx

Claire Smith has been amazing in every way. I highly recommend her and I am so grateful for all her help. She’s professional on all levels, reliable, extremely organised and I will be recommending her to everyone. I’m very lucky to have had her representing me and I can’t thank her enough. She is an asset to Maples. Thanks so much Claire!

Anita Zaborniak

We found it a pleasure to deal with Anita Zaborniak, she was most helpful and informative and kept us up to date with the progress of the purchase of our new home. If we were to move again we wouldn’t hesitate to use Maples again.